FAQ

Creating an account at ReefSpins Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then fill out the registration form with your personal details, including your name, date of birth, email address, and phone number. Choose a username and password that you'll remember but that are also secure. Review and accept our terms and conditions, and verify that you're of legal gambling age. Once you submit the form, you'll need to verify your email address by clicking the link sent to your inbox. After verification, your account will be active and ready for your first deposit. The entire process typically takes less than five minutes, and you'll be ready to claim your welcome bonus and start playing.

ReefSpins Casino offers a generous welcome package worth up to $1,000, split across your first three deposits. Here's how it works: Your first deposit receives a 100% match bonus up to $300, your second deposit gets a 50% match up to $400, and your third deposit comes with a 150% match up to $300. To qualify, you need to deposit a minimum of $30 each time. All welcome bonuses come with a 30x wagering requirement (on both bonus and deposit amount) and must be completed within 7 days of activation. Remember that while playing with bonus funds, the maximum allowed bet is $5 per spin or hand. These welcome bonuses can be used on most slot games, excluding progressive jackpots. Make sure to check the full terms and conditions before claiming your bonus.

Yes, ReefSpins Casino offers no deposit bonus codes for new players. Currently, you can use code LCB30 to receive 30 free spins on Big Catch Hold and Win by Betsoft after registration. Another exclusive code is WWG30, which also provides 30 free spins to new players. These no deposit bonuses come with a 30x wagering requirement on any winnings and a maximum cashout limit of $50. To claim these bonuses, create your account, verify your email and phone number, then enter the bonus code in the designated field in the cashier section. Note that these offers are primarily available to players from New Zealand, with some restrictions for Australia and other regions. No deposit bonuses are a great way to try our casino without risking your own money.

ReefSpins Casino offers a variety of secure payment methods to accommodate different player preferences. For deposits, you can use Visa, MasterCard, Bank Transfer, and cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). Most deposit methods are processed instantly, with a minimum deposit amount of $20. For withdrawals, you can use the same methods, with a minimum withdrawal amount of $100 for most options. Cryptocurrency withdrawals are typically processed within 24 hours, while card and bank transfers may take 3-5 business days. ReefSpins Casino supports multiple currencies including USD, AUD, CAD, EUR, NZD, and Tether. All transactions are protected with advanced encryption technology to ensure your financial information remains secure.

Wagering requirements at ReefSpins Casino determine how many times you need to play through bonus funds before you can withdraw any winnings. For the welcome bonus package, the wagering requirement is 30x the combined amount of your bonus and deposit. For example, if you deposit $100 and receive a $100 bonus, you'll need to wager $6,000 ($200 x 30) before withdrawing. For no deposit bonuses and free spins, the requirement is typically 30x-40x the bonus amount or free spin winnings. Different games contribute differently toward meeting these requirements: slots generally contribute 100%, while table games like blackjack and roulette may contribute 10-20%. Progressive jackpot slots are usually excluded. Wagering requirements must be completed within 7 days for welcome bonuses and 3 days for free spins. The maximum bet allowed while completing wagering is $5 per spin or hand. Always check the specific terms for each promotion to understand the exact requirements.

Yes, ReefSpins Casino is fully optimized for mobile play, offering a seamless gaming experience across all devices. The mobile platform works on both iOS and Android smartphones and tablets without requiring any app downloads. Simply visit the ReefSpins website through your mobile browser, and the responsive design will automatically adjust to your screen size. The mobile version includes all the same features as the desktop site, including account management, deposits and withdrawals, claiming bonuses, and accessing customer support. Over 1,000 games from providers like Betsoft, Pragmatic Play, and Real Time Gaming are available on mobile, with touch-optimized controls for easy play. The mobile platform also supports live dealer games for an authentic casino experience on the go. Performance is smooth even on older devices, with quick loading times and minimal battery consumption.

ReefSpins Casino offers an extensive collection of over 1,500 games from 19 leading software providers. Our slot selection features titles from Betsoft, Pragmatic Play, NoLimit City, and Real Time Gaming, among others, with popular games like Big Bass Bonanza, Sweet Bonanza, and Wolf Gold. We also offer a wide range of table games including multiple variations of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by top providers, delivers an authentic casino experience with real-time games hosted by professional dealers. For players seeking big wins, we feature progressive jackpot slots with life-changing potential payouts. New games are added regularly, ensuring our library stays fresh and exciting. All games are tested for fairness by independent agencies, and you can try most games in demo mode before playing with real money. With diverse themes, betting limits, and game mechanics, there's something for every type of player at ReefSpins Casino.

The verification (Know Your Customer or KYC) process at ReefSpins Casino is a standard security procedure that helps protect both our players and our platform. You'll typically need to complete verification when requesting your first withdrawal or when reaching certain deposit thresholds. To complete verification, you'll need to provide: 1) Proof of identity (a clear copy of your passport, driver's license, or national ID card); 2) Proof of address (a utility bill, bank statement, or official government correspondence dated within the last 3 months); and 3) Proof of payment method (a photo of your credit/debit card showing the first 6 and last 4 digits, or a screenshot of your e-wallet account). Submit these documents through your account dashboard or by emailing them to support@reefspins.com. The verification process typically takes 24-48 hours to complete. Once verified, your account remains verified for future withdrawals unless you add new payment methods that require additional verification.

ReefSpins Casino is committed to promoting responsible gambling through various player protection tools. We offer deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit. Session time limits help you manage how long you play in a single session, with notifications when you're approaching your set time. Self-assessment tests are available to help you evaluate your gambling habits and identify potential risks. If you need a break, you can use our time-out feature to temporarily suspend your account for a period ranging from 24 hours to 6 weeks. For those who need stronger measures, we offer self-exclusion options from 6 months up to 5 years, during which you cannot access your account. We also provide reality checks that display how long you've been playing and your win/loss status. Additionally, we offer links to professional gambling support organizations and resources. To access these tools, visit the Responsible Gambling section in your account settings or contact our support team for assistance.

ReefSpins Casino offers multiple channels to reach our customer support team whenever you need assistance. Our most popular support option is live chat, available 24/7 directly on our website. Simply click the chat icon in the bottom right corner of any page to connect with a support agent within minutes. For less urgent inquiries or if you need to send documentation, you can email us at support@reefspins.com, and we'll respond within 24 hours. Our comprehensive FAQ section also addresses many common questions and can provide immediate answers to basic inquiries. All support services are available in English, with select languages available during peak hours. Our support team is trained to handle account issues, bonus inquiries, payment questions, technical problems, and responsible gambling concerns. VIP players receive priority support with dedicated account managers. We're committed to resolving all player inquiries efficiently and professionally to ensure you have the best possible gaming experience at ReefSpins Casino.

ReefSpins Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards for fair play, security, and responsible gambling. Our platform employs industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to protect all data transmissions, including personal information and financial transactions. We partner with reputable payment processors that maintain PCI DSS compliance for secure banking. All games on our platform come from licensed software providers whose random number generators (RNGs) are regularly tested and certified by independent auditing agencies like eCOGRA and iTech Labs to ensure fair outcomes. We have a strict privacy policy that prohibits sharing your personal information with unauthorized third parties. Our secure servers are protected by advanced firewalls and intrusion detection systems, with regular security audits to identify and address potential vulnerabilities. We also implement robust anti-fraud measures to protect both our players and our casino from fraudulent activities. Your security and privacy are our top priorities at ReefSpins Casino.

The Reef Rewards VIP program at ReefSpins Casino offers escalating benefits across four loyalty tiers. Starting at the Red Snapper level, players earn points for every $10 wagered on slot games. As you accumulate points and advance through Tropical Fish, Manta Ray, and ultimately to the Great White Shark level, you'll unlock increasingly valuable rewards. Benefits include enhanced point conversion rates (up to 30% extra at the highest tier), higher withdrawal limits, priority payment processing, exclusive bonuses, personal account managers, and special gifts on birthdays and anniversaries. There's no need to opt in—all players are automatically enrolled upon registration and start at the Red Snapper level. Points can be exchanged for bonus cash at any time, with better conversion rates as you climb the tiers. VIP status is evaluated monthly based on your activity level. High-value players may receive invitations to skip levels and join the program at higher tiers. The Reef Rewards program is designed to recognize and reward player loyalty with tangible benefits that enhance your overall gaming experience.